Free shipping above ₹999 | COD available | Easy returns

Returns & Exchange Policy

At KYTHELIS, we aim to provide premium quality products and a smooth shopping experience. If there is an issue with your order, we are here to help.

By purchasing from our website, you agree to the terms below.

Return Eligibility

  • Product must be unused, unworn, and unwashed
  • Original tags and packaging must be intact
  • Return request must be made within 7 days of delivery
  • Item must qualify under return policy

Non-Returnable Products

  • Socks and innerwear
  • Compression wear (if used)
  • Clearance or sale items
  • Gift cards

Eligible Return Reasons

  • Wrong product delivered
  • Damaged product
  • Manufacturing defect
  • Incorrect size delivered
  • Missing item

Returns are not accepted for minor color differences, change of mind, or incorrect size selection by the customer.

Exchange Policy

Size exchanges are allowed based on stock availability. Requests must be made within 7 days.

Return Request Process

Please share:

  • Full Name
  • Order ID
  • Registered Mobile Number
  • Product Name
  • Reason for return/exchange
  • Photos (if damaged/wrong product)

Send details to:

Reverse Pickup

Pickup availability depends on your location. If not available, you may need to self-ship the product.

Refund Policy

  • Processed after inspection and approval
  • Returned to original payment method
  • UPI/Wallet: 3–5 days
  • Cards/Net Banking: 5–7 days
  • COD: Bank transfer after verification

Cancellation Policy

Orders can be cancelled only before dispatch. After shipping, cancellation may not be possible.

Important Notes

Returns may be rejected if items show usage, missing tags, damage by customer, or suspicious activity.

Contact

Fair policies. Clear communication. Trusted support.

Built for those who return.