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Privacy Policy

At KYTHELIS, we respect the trust you place in us and are committed to protecting your personal information. We maintain high standards of security, confidentiality, and integrity for all customer information and transactions.

This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, place an order, or interact with our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Date and time of visit
  • Pages visited and products viewed
  • Time spent on pages
  • Referral sources
  • Cookies and analytics data

Personal Information:

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • Payment-related details (via secure gateways)
  • Order history
  • Customer support communication

2. Use of Information

  • Process and deliver orders
  • Provide customer support
  • Improve website experience
  • Send order updates and notifications
  • Prevent fraud
  • Analyze customer behavior
  • Send promotions (if opted-in)

3. Cookies Policy

We use cookies to enhance your browsing experience, remember preferences, analyze traffic, and improve product recommendations. You can disable cookies in your browser settings.

4. Payment Security

We do not store your card details, UPI PIN, or banking credentials. Payments are securely processed via trusted providers such as Razorpay and other gateways.

5. Sharing of Information

We do not sell your personal data.

  • Shipping partners
  • Payment gateways
  • Analytics providers
  • Legal authorities (if required)

6. Security

We use reasonable safeguards including secure servers and encryption to protect your data. However, no method is 100% secure.

7. Third-Party Links

Our website may link to third-party platforms like Instagram or payment services. We are not responsible for their privacy practices.

8. Public Areas

Information shared publicly (reviews, comments, etc.) may be visible to others.

9. Your Rights

  • Access your data
  • Request correction
  • Request deletion
  • Opt out of marketing

10. Governing Law

This policy is governed by the laws of India. Jurisdiction: Kolkata, West Bengal.

11. Policy Updates

We may update this policy from time to time. Updates will be posted here.

12. Contact Us

By using this website, you confirm that you have read and agreed to this Privacy Policy.